Returns & Refunds

Sometimes it’s not going to work out, so we’ve made our returns process as easy as possible for you. If at any stage we can help in any way at all, feel free to contact us on +353 (0)42 9386339 from 10:30am until 5:00pm Monday to Saturday.

Online customers are entitled to a 14 day grace period from date of invoice in which to return any unworn items with all tags still attached for a full refund, exchange or credit (excluding P&P costs, unless the item is faulty) on full priced items. Once the item has been received and processed by us, we will then refund the original payment method only. We cannot process a refund if the item is returned after the 14 day grace period. 

We will allow a further 7 days after the 14 grace period (total return time of 21 days) in which to exchange a product for a different size, style or a store credit on full priced items only. 

If your item/s for some reason is faulty, please notify us at chat@elmay.ie within 24 hours of receipt and our customer service team will look after you. 

In all cases, all returned items must be unworn and unwashed. If an item is returned and smells of (cigarette) smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange. Likewise, if any item has been washed in any way or damaged, we will not process a refund / exchange. PLEASE ensure you're not wearing tan or make up when trying your items on!